After several years of operating our online shop, we have discovered that it is far easier to handle customer requests more personally and are happy to manage orders following email and telephone contact with clients.
There are numerous reasons for this change. Most important of all is that it allows us greater creative freedom. As Vic puts it: “you cannot go to a GM dealership and expect to purchase a ’57 Chev.” That may seem like a stretch, but the fact is that we are constantly exploring and as a result, our work is always changing. Having a shopping cart on our site restricts us to a continuous production of items we must then have in stock. We are artists and do not operate a factory, so this goes against everything we strive for in our creation of beautiful functional and decorative stoneware and raku pottery and art.
Our collectors can always ask us to create something using a former glaze or pattern. We will do our best to meet such a request. However, mines change, clay and glaze ingredients change, standards change, and our work also changes.
We will continue to post images of our latest works on our website, and will attempt to provide our internet browsing customers with a price before taxes and shipping. If an item seem and requested has already sold, we’ll do our best to provide a similar item, exchanging emails with photographs to ensure agreement.
Our second reason for discontinuing the shopping cart feature on our site stems from the fact that that the cost calculated by the Plugins required for this online shop is, in our opinion, exorbitant as well as labor intensive. We must measure and weigh each item before we can even post an image. We must commit to specific cartons and packaging. It all boils down to a great deal of extra work before an item is even sold.
As Venture Card holders with Canada Post, we’re able to provide an excellent service which is far less cumbersome at our end when it comes to packing and shipping and is also more reasonable for our customers. We’ve been very successful shipping stoneware and even raku pottery around the world and we enjoy working with the staff at our local postal office.
Your interest in any of our work is always appreciated, and should you see something you think you’d like, we welcome an email to get things started. We will happily respond with photos and specifics to ensure your continued pleasure in our work. We will always welcome personal contact, and for those of you hoping to acquire our special dinnerware, we will always recommend a studio visit. That said, we will continue to ship our work to our collectors and welcome new customers.
Jo and Vic